V12 KPI CONTRACT

Performance benchmarking

Compare performance with explicit definitions, confidence and period snapshots—not unverifiable leaderboard claims.

All values below are seeded demo data. Production benchmarks must name the period, population, source definition and evidence confidence.

KPICurrentReferenceConfidenceDefinition / evidence

Read completeness98.6%≥98%HighActual + explicit missing intervals

Collection efficiency93.2%Pilot targetHighIssued + allocated payments

Water-balance closure91.4%ImproveMediumBulk + authorized outputs

NRW evidence coverage84%ImproveMediumBoundary and data gaps quantified

First-time fix78%OperationalHighClosed work orders with evidence

Customer-case SLA89%OperationalHighCases resolved within configured policy

Snapshot governance

PeriodSep 2026 demo

Population1 demo utility · 3 DMAs

Definition packKPI-v4

Frozen at2026-09-19

Overrides0

Do not compare incompatible populations

Utility, estate, SSSP, irrigation and funder portfolio views use different denominators and operational contexts. WaterPesa stores the population and formula alongside each result so historical or external figures are never presented as directly comparable without normalization.